top of page

Cancellation and Refund Policy

At JoyyTown - Online Photo Printing Store, we are committed to providing you with high-quality photo printing services and products. We understand that there may be situations where you need to cancel an order or request a refund. Please read our cancellation and refund policy carefully.

Cancellation Policy:

  1. Cancellation by Customers:

    • You may cancel your order before it has been processed for printing. To do so, please contact our customer support team at joyytown@gmail.com or +91 8765259005 as soon as possible.

    • Orders that have already entered the production process cannot be canceled.

Refund Policy:

  1. No Refund Policy:

    • We operate on a strict "No Refund" policy for the following reasons:

      • Our products are customized and printed specifically for you, making them non-reusable.

      • We take great care to ensure the quality of our products. In the event that you receive a damaged or defective item, please refer to our "Damaged or Defective Products" section below.

  2. Damaged or Defective Products:

    • If you receive a product that is damaged or defective, please contact us within [insert number of days, e.g., 7 days] of receiving your order.

    • To report a damaged or defective product, please send an email to joyytown@gmail.com with clear photos of the damaged or defective item, your order number, and a description of the issue.

    • We will review your request and, if the damage or defect is confirmed, we will provide you with a replacement product or, if necessary, a refund.

Note: In case a refund is approved for damaged or defective products, it will be processed in the same form of payment originally used for the purchase.

Contact Information:

Please understand that our "No Refund" policy is in place to ensure that we can maintain the quality and integrity of our products while offering competitive pricing to our customers. We appreciate your understanding in this matter.

If you have any questions or concerns about our cancellation and refund policy, please do not hesitate to contact us at the provided contact information.

Thank you for choosing JoyyTown for your online photo printing needs.

bottom of page